- Recognized for excellence in CX Innovation with AI-Driven insights
, /PRNewswire/ — Startek® a digital-first global customer experience (CX) solutions provider, today announced that its cutting-edge Startek® Interaction Analytics platform has been honored with the 2024 BIG Award for Business. Presented by the Business Intelligence Group, this award celebrates organizations and products setting new industry standards and driving innovation.
The Startek® Interaction Analytics platform leverages artificial intelligence (AI) and machine learning (ML) to analyze customer interactions across multiple channels. By uncovering trends, sentiment, and actionable insights, the platform enables brands to enhance customer engagement, streamline operations, and achieve superior CX outcomes.
“We are honored to receive the 2024 BIG Award for Business, a recognition of our commitment to excellence and innovation in customer experience,” said Abhinandan Jain, Chief Growth Officer, Startek. “The success of Startek Interaction Analyticshighlights the transformative power of technology to deliver actionable insights that drive better customer engagement, operational efficiency, and business outcomes. At Startek, we …