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Taxfyle Announces Industry-Leading AI Tax Assistant For Streamlined Tax Preparation | PR Newswire [Video]

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AI Customer Journey Mapping

, /PRNewswire/ — Taxfyle, the internet’s accounting workforce, proudly announces the continued development of its innovative artificial intelligence initiatives. Taxfyle’s new AI customer assistant, Luis, is set to launch on Jan. 31.

Luis can make the tax filing process easier by quickly answering questions about required documents and other topics that could speed up tax filing and potential tax refunds before the Tax Pro gets to work. This feature then reduces Pros’ time gathering what’s required before they file the customer’s taxes.

Once users have successfully started their jobs, they can chat with Luis. Luis serves as a bridge during the customer journey to make their experience easier and quicker. Users retain the flexibility to opt out of interacting with Luis and speak directly with a customer support representative or Tax Professional. When it comes to preparing and filing tax returns, the work will still be completed by one of the accountants using the …

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