The open-source tools that could disrupt the entire IT incident management market [Video]

There are a handful of leading commercial toolmakers to help IT detect and respond to system outages and application failures, commonly referred to as “incident management and response,” including companies such as PagerDuty, as well as various “observability” companies like Datadog and Dynatrace.

Also: 7 solid reasons to consider AIOps

However, the market is finally opening up to open-source software approaches, according to a report released last week by JP Morgan’s software analysts. The open-source offerings, riding a wave of “AIOps” and other new industry approaches, have a serious shot at giving PagerDuty and the others a run for their money.

The rise of open-source alternatives to PagerDuty

“There has also been a lot of progress made in the open-source world,” wrote JP Morgan software analyst Pinjalim Bora.

Bora cites as examples the open-source startup Raintank of New York City, which does business as Grafana Labs. The company has introduced “an on-call solution as …