Jurisage CEO Aaron Wenner speaks with Alberta Primetime Host Michael Higgins about how businesses can effectively implement generative AI to increase efficiency, and how to mitigate any risks associated with its use.
Michael Higgins: Air Canada was ordered to compensate a B.C. man earlier this year because its chatbot gave him inaccurate information about applying for bereavement rates after travel to a funeral.
The airline later denied the claim and argued the chatbot is responsible for its own actions.
A civil resolutions tribunal disagreed, eventually ruling in the passenger’s favour. In the case of the airline, responsibility for the actions of its chatbot, a blip on the radar or a window into the road ahead as more and more businesses look to AI?
Aaron Wenner:I think absolutely a window into the road ahead. I think that generative AI offers some really extraordinary potentials, some really extraordinary opportunities for making things more efficient for …