In this episode of The Ticket, John Rossman joins us to discuss the concept of “Big Bet Leadership”.
Rossman, an early Amazon executive who played a key role in launching the Amazon marketplace business in 2002, talks about his theory with Bobby Stapleton, Our Senior Director of Human Support.
“Big Bet Leadership” involves emphasizing the importance of making bold, high-stakes decisions in business. They also explore how customer service leaders can leverage AI to enhance customer experiences while navigating risks and uncertainties.
Customer Service30 min watch
Author Robert Richman chats with us about the importance of aligning company culture with customer service.
Customer Service30 min watch
Author Blake Morgan joins us to discuss the importance of customer experience and the role of leaders in creating a customer-centric culture.
Customer Service20 min watch
Beth-Ann Sher, Senior Knowledge Manager at Intercom, discusses the role of a knowledge manager in an AI-driven customer service landscape.
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