Therapists on BetterHelp accused of inappropriate behavior and dishing out advice so bad patients quit therapy altogether [Video]

12:57 EDT 29 Jul 2024, updated 16:36 EDT 29 Jul 2024

Therapists using the bathroom during sessions, making degrading comments and giving out advice that made patients want to quit counseling altogether. 

Experts, users and former employees of BetterHelp have described what they allege to be ‘shady’ and ‘unethical’ practices used by America’s biggest digital therapy provider.

The company is accused of employing under-qualified staff, pushing its employees to take on overwhelming case loads and offering unprofessional guidance that could actually hurt a patient’s mental health.

Even if you’ve never used their services, chances are you’ve come across their name.

For years, BetterHelp has dominated the internet with relentless advertising, rallying an army of podcasters, influencers and creators to flood your feeds with videos promoting the company and offering discount links. 

In a statement to DailyMail.com, a spokesperson for BetterHelp denied the claims that sources made to this website and said the company does not hire unqualified practitioners, that its therapists …