CXO and EVP of UDT, Jesus Pena, explains the distinction between customer experience and success.
Host Katie Bavoso sits down with Chief Experience Officer and Executive Vice President of managed service provider UDT, Jesus Pena. Pena explains what the “last mile” in a customer engagement is, why it’s so important to prioritize, and how UDT stands out from larger competitors thanks to this approach. Pena shares how this method has allowed him to build decades long relationships with customers, including a maritime shipping company that knows it can depend on Pena and his team to keep them running.
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Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso.
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