Unlocking AI potential with Salesforce Data Cloud [Video]

As we look at the current trajectory of enterprise technology, it’s clear that platforms such as Salesforce Data Cloud are essential for driving artificial intelligence-powered customer experiences.

Organizations are pushing toward more intelligent, human-like interactions across customer experiences, moving beyond chatbots to AI-powered agents. This trend reflects a growing need to leverage both human expertise and AI capabilities to create seamless, scalable systems that redefine customer relations, according to David Schmaier (pictured), president and chief product officer of Salesforce Inc.

“We built something new in the last several years called our Data Cloud, which allows you to basically integrate, harmonize and unify all the data together,” Schmaier said. “Our view is the data powers the AI and the agents, and the agents power the customer experience for the next generation. So we’ve really brought it all together with Agentforce.”

Schmaier spoke with theCUBE Research’s Rob Strechay and George Gilbert at Dreamforce, during an exclusive broadcast on …