Why are Salesforce and Workday building an AI employee service agent together? [Video]

The companies’ new employee service agent architecture has potential to drive further synergies in the areas of finance, workforce planning, and sales enablement, analysts say.

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Salesforce and Workday are partnering to build a new AI-based employee service agent based on a common data foundation, and accessible via their respective software interfaces.

The new AI-based employee service agent, which is akin to the recently released Einstein Service Agent, uses Salesforce’s Einstein 1 platform as the base and connects to Workday’s AI platform, the companies said in a joint statement, adding that the agent uses large language models (LLMs) to communicate with employees in natural language.

The key objective of the partnership, said IDC senior research analyst Erica Spinoni, is to unify HR and financial data from Workday with CRM data from Salesforce in a way that can support AI use cases and improve employee experience (EX) and customer experience (CX) alike.

The two SaaS companies have lofty ambitions …