Salesforce co-founder and CEO Marc Benioff recently criticised the copilot products offered by Microsoft and other vendors, while promoting their agentic approach instead—stating a clear winner in the battle for enterprise artificial intelligence.
“We all know now that Microsoft Copilot is basically the new Microsoft Clippy, that customers have not gotten value from it,” he said, taking a dig at the product.
Benioff directly criticised Microsoft and OpenAI, which has received billions in investments from Microsoft and supports some of its AI products. He also targeted Microsoft’s business practices, particularly in relation to its treatment of Slack, which Salesforce acquired in 2021.
The End of Copilot Era?
With the advent of ChatGPT, many companies such as OpenAI, Microsoft, started providing these chatbots as a service to enterprises. Microsoft, in fact, integrated these chatbots in almost every range of products and popularised the term Copilot.
However, a Business Insiderreport from earlier this year revealed that not …