Wyze Labs Expands AI Capabilities with LiveX AI, Achieving Industry-Leading Customer Service Excellence [Video]

PALO ALTO, Calif., Dec. 17, 2024 /PRNewswire/ — Wyze Labs, a leader in innovative smart home technology, continues to achieve groundbreaking results through its partnership with LiveX AI, an innovator in advanced multimodal AI Agents for web, phone, and app. Over the past three months, Wyze has realized seven-figure savings while revolutionizing its self-service capabilities. With LiveX AI, Wyze’s self-service rate surged from 60% with their previous solution to an impressive 88%, edging closer to an industry-defying 90% and setting a new benchmark for customer support efficiency.

Wyze is further expanding its adoption of LiveX AI’s technologies, adding more AI Agents to enhance its customer support capabilities on the web, over the phone, and in its mobile app, which serves over 10Musers in the US. These advanced tools empower Wyze to deliver seamless, efficient, and human-like interactions …